The seating overbooks
Covers per seating with automatic blocking. Going past it is an override with a permission and a record, not an oversight.
Solutions · All-inclusive resorts
Six restaurants, three seatings and a thousand rooms don't fit in a spreadsheet.
At an all-inclusive the reservation is part of the product: every guest is entitled to something different depending on their tier and their stay. Mesatto applies it on its own, seating by seating, without the concierge working it out.
14-day trial. No card. No per-cover fee.
Reservations · today
Playa Serena Cancún · 4 restaurants
Kōyō 20:30 · 18/24Brasa 19:00 · 58/60
| Room | Guest | Seating | Covers | Tier | Price |
|---|---|---|---|---|---|
| 1260 | Familia Sandoval | Kōyō · 20:30 | 2 + 1 | Club | Included |
| 0418 | M. Aguirre | Brasa · 19:00 | 4 | Standard | MX$ 850 |
| 2105 | Grupo Tanaka | Marea · 13:00 | 8 | Suite | Included |
| — | Outside · R. Pineda | Sobremesa · 21:00 | 2 | Outside | MX$ 1.200 |
Hotel rule: Club includes 3 visits per stay; the 4th carries a surcharge.OPERA connected
Three pains, three capabilities
What breaks every high season.
The price depends on who's asking
Included for Club, chargeable for Standard, the fourth visit with a surcharge: the rule lives in the hotel and applies the same at the concierge desk and on the guest web.
Nobody knows who turned up
Check-in and no-show from the host's tablet, with time and user. No-shows are counted per seating, channel and restaurant.
Buffet and à la carte
The same system for the buffet and for the omakase.
The buffet books by seating and covers; the à la carte also declares tables by type and seating. Each one's host sees their list, and management sees all six restaurants in the same report.
- Seatings, covers and release per restaurant
- Tables by type only where needed
- Minimum nights per restaurant
Inclusion per stay
Three visits included, the fourth with a surcharge.
The guest's stay is the unit: how many visits their tier includes, how many days between them, which restaurants require minimum nights. The counter keeps itself and the guest sees it before confirming.
- Counter per stay, not per day
- Days between visits to the same restaurant
- Price in view on the guest web
Playa Serena Cancún
Room 1260 · Sandoval family · Club
Pick a day
TodayTomorrowThuFri
- Included
Kōyō
Japanese · dinner 19:00 and 20:30
- MX$ 850per person
Brasa
Grill · dinner 19:00
- Requires 4 nights
Sobremesa
Chef's table · 12 seats
Charged to the room · no card
Frequently asked questions
- Does it work for a resort without a connected PMS?
- Yes. Room, tier and nights are entered once per reservation. With OPERA Cloud they arrive on their own.
- How many restaurants can I run?
- On Pro, unlimited. The pilot ran six per resort across two properties.
- How is the buffet handled?
- By seating and covers, without tables. The host marks arrivals just like at the à la carte.
- What about groups and weddings?
- With a maximum party size per reservation and per seating, and a supervisor override for whatever falls outside the rule.