Time zone per hotel
Cancún and Mexico City don't share midnight. Seatings, attendance and reports use the hotel's time zone, not the server's.
Solutions · Chains and groups
One dashboard for every hotel; every hotel with its own rules.
Management compares occupancy and no-shows across properties; each hotel runs on its own time zone, its own PMS and its own rules. Roles and permissions decide who sees and who touches what.
Reports · last 30 days
Playa Serena Cancún · 6 restaurants
- 82%
- occupancy
- 4.1%
- no-shows
- 1,240
- covers
- 38%
- guest web channel
Occupancy per seating and day
| M | T | W | T | F | S | S | |
|---|---|---|---|---|---|---|---|
| Lunch | 45 | 50 | 55 | 60 | 70 | 85 | 65 |
| Dinner | 70 | 72 | 78 | 82 | 92 | 98 | 88 |
| Late | 30 | 32 | 35 | 40 | 55 | 75 | 50 |
Multi-hotel
Built to run several properties.
Rules by level
Organization, hotel or restaurant: the most specific rule wins. A chain sets the standard; a property adjusts it.
5 roles and 29 permissions
Owner, admin, management, reservations and host, with permissions tunable per user. The host doesn't see prices; reservations doesn't touch rules.
Full audit trail
Every action with user, IP and time. Retention according to the plan, exportable.
Your own SMTP per brand
Emails to guests go out from each brand's own domain.
Per-integrator quotas
Each external channel sells at most the share of capacity you assign it, per restaurant.
Management
Comparison across hotels, without asking for reports.
Occupancy per seating, no-shows per channel and covers per restaurant, hotel by hotel and as a whole. The same screen for the group's F&B director and for each property's manager, with what each is allowed to see.
- Occupancy and no-shows per property
- Booking channel: concierge, guest web, API
- Export by period
Reports · last 30 days
Playa Serena Cancún · 6 restaurants
- 82%
- occupancy
- 4.1%
- no-shows
- 1,240
- covers
- 38%
- guest web channel
Occupancy per seating and day
| M | T | W | T | F | S | S | |
|---|---|---|---|---|---|---|---|
| Lunch | 45 | 50 | 55 | 60 | 70 | 85 | 65 |
| Dinner | 70 | 72 | 78 | 82 | 92 | 98 | 88 |
| Late | 30 | 32 | 35 | 40 | 55 | 75 | 50 |
Frequently asked questions
- Can each hotel have different rules?
- Yes. Rules are defined per organization, hotel or restaurant and the most specific one wins.
- Do users see every hotel?
- Only the ones assigned to them. A host sees their restaurants; a manager, their hotel; management, the group.
- Can we use our PMS at each property?
- Yes. The integration is configured per hotel, with its own credentials and tier mapping.
- How is Enterprise contracted?
- Request a demo and tell us how many hotels and restaurants you run; we'll send you an annual proposal.